An Isle of Wight care home, where people were not always treated with kindness and compassion, has been found to require improvement.
Care quality commission (CQC) inspectors visited Holly House in Newport at the beginning of May.
The care home service provides accommodation for up to four people with learning disabilities. At the time, three people were living in the home.
The service was rated ‘Good’ for both safety and responsiveness, and ‘Requires Improvement’ in all other categories — effectiveness, caring, and whether it’s well led.
Inspectors said they observed a senior member of staff talking about someone in a negative way within earshot of others, and other people they spoke to expressed concerns about interactions between the same staff member and other people.
Due to the small numbers of staff, the managing provider said they had not been able to find a suitable system for training, so staff had completed no training in the previous year.
The provider said they were looking into online training as a solution. Formal appraisals and supervision had also not taken place for all staff.